We build everything by hand and its made inthe USA.

Electronicchecks and Visa and Mastercard through Pay Pal, Cashiers Check andMoney Order if paid in this method your order will ship within 18 working days for bodies and necks and 7 working days for pickguards,hardware etc., please be patient, these parts are made by hand.For our warranty and return policies please give us a call we will helpin any way we can. Buyer pays for shipping. When possible, multipleitems will be shipped together to reduce shipping costs. Insurance isoptional and at the buyer's expense. Seller will not be responsible foruninsured items.If you are not completely satisfied with the products you receive(custom orders, auction items and discounted items excluded for anyreason,) you may return them unaltered in any way and in their originalpacking container within ten (7) days for a full refund (freightexcluded). All returns and custom order cancellations will be charged a25% processing and or restocking fee. Please call us, all returns musthave a RMA NUMBER any returns without this number will not be accepted.We also have a one year limited warranty to protect you from anydefective materials or workmanship.All items bought at a discounted rate via any auction site as a markedsecond via sale or for any other reason are non refundable and willonly be replaced or repaired if defective. Auction items will bereplaced or repaired, items sold as seconds are sold as is. Items lostin the mail or via shipping will only be replaced. There are times whencustom orders do take a while longer , usually due to our woodsuppliers not providing us with the proper stock needed to perform aparticular custom job. In this instance we will do all we can toprovide you the customer with the most expedient service available, butin no way will there be a refund on any custom orders. All guitar necksmust have a hard finish i.e. lacquer or urethane (oil finishes areexcluded) in order to be warranteed. There is up to a 25% cancellationfee on all custom orders, the cancellation of a custom order is to thesole discretion of B. Hefner Company and will be reviewed on a perorder basis. We sell replacement necks for Fender or Squier by Fenderguitar or bass. Its headstock profile is a registered trademark ofFender Musical Instrument Corporation and B. Hefner Company is licensedby Fender under a quality control license. B. Hefner Company is notaffiliated with Fender and no Fender warranty applies.If you needadditional information or have any questions, please contact me BEFOREplacing your bid. (562)945-9490